We take about seven to ten business days to create apparel products — such as T-shirts — and two to three weeks for all custom sublimated apparel. In addition to production time, you should also consider shipping time. Shipping time depends on service type and destination.
Service Transit Time UPS Ground 1-5 Business Days USPS 1-10 Business Days DHL Express 1-3 Business days
EACH PRODUCT IS INDIVIDUALLY PRINTED TO ORDER, THEREFORE WE DO NOT ACCEPT REFUNDS OR RETURNS, SO PLEASE BE SURE TO DOUBLE CHECK SIZES AND DESIGNS WHEN ORDERING YOUR CUSTOM SPORTS JERSEY.
Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Online team store orders are non-refundable once an order has been confirmed and paid for. Each order placed is custom-made to the exact specifications of what the customer orders and pays for. Once a customer pays for the order, the charge is received and non-refundable from STR8 SPORTS, Inc.
Feel free to contact us if you notice an issue with the products or anything else included in the order.
REASONS FOR RETURNS
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be charged for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be charged for the cost of a reshipment.
Returned by Customer - Since each product is individually printed to order, we do not offer refunds or exchanges for orders unless we made an error in size selection, shipping, or item style.